The Value-Add Customer Experience Begins Locally

For over 100 years, our commitment to add value has led us to continually improve the performance, durability, and quality of our products. That’s why Utility trailers continue to be productive, light weight, and strong.

Our network of over 100 dealers run by independent business owners is also a value-add. Customers know first-hand that Utility dealers deliver a high level of service and support. Our dealers have a stake in your success; because it’s personal. Every dealership is privately-owned, and many are family-run and multi-generational, just like Utility.

What is the value of closely working with a Utility dealer? First, they know the trailer business, and will dig into design solutions that will meet your specific applications, making businesses more productive and profitable.

Second, they share a common commitment to deliver a positive customer experience – even if you bought a trailer from a competing manufacturer. Many of our dealers provide parts and service for many semi-trailers other than Utility, and they also offer service for many tractors as well.

Third, our dealers continually upgrade their facilities to provide elite service. Service personnel receive continuing education, and many have been trained and certified by several manufacturers to work on their components. Facilities are close to major highways and offer extensive available parking for easy access. A significant number of our dealers work around the clock, providing service 24/7/365, and many also offer mobile service and parts delivery.

Value-add is why Utility teams up with independent dealers. This business model has proven to deliver a high level of customer satisfaction and has led many businesses to make Utility their first choice in trailer replacement.

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